PAYMENT POLICY

We accept Visa, Amex, MasterCard, Apple Pay, PayPal and Afterpay. You will receive an order confirmation via e-mail after you place your order.

RETURN POLICY

Returns are accepted for refund or exchange anytime. Just let us know at orders@goatmilknyc.com prior to sending merchandise back. Returned merchandise must be unused and unwashed. Once we have received your return we will process store credit/exchange within 2-5 business days. Customer pays for shipping on items returned to us. We do not refund the original shipping.

SIZING

GOAT-MILK merchandise is fitted and true to size. Feel free to email us with any additional size questions you may have. orders@goatmilknyc.com

SHIPPING POLICY

Orders placed Monday-Friday before 12 PM EST (excluding holidays) will ship within 2-3 business days pending credit verification. All orders placed after 12 PM EST will begin processing the next business day. We are not responsible for any lost packages or delays in shipping including local delivery errors or international customs issues. 

SHIPPING COSTS

We have a flat fee shipping charge of $3.50 per order within the USA. We ship USPS Priority or First Class mail from upstate NY. East coast shipping usually arrives in 1 day. Mid West and West Coast shipping usually arrives in 2-4 days. If you prefer other shipping methods, or need something expedited, there is a place at checkout where you can choose an overnight delivery option for an additional charge. If you have any special shipping requests please feel free to ask us at info@goatmilknyc.com

INTERNATIONAL SHIPPING

International shipping is based on order weight and "ship to" country which is calculated at checkout. We use the United States Postal Service (USPS). Delivery times vary per location but usually take about 7 - 10 business days. The receiver is responsible for duties and taxes. GOAT-MILK is not responsible for shipments lost in transit . . . but having written that, we have had great experiences with USPS.

TAX

Sales tax is not charged on packages delivered outside of New York State. 

RUSH ORDERS OR PICK UP

Please contact us for any rush orders or pick up orders@goatmilknyc.com

GIFT BOXING

Gift boxing and cards are available at no extra cost. At checkout add a note and let us know that it's a gift along with your gift card message. The recipient will not get an invoice and we make it really easy for them to reach out to us if they need to exchange anything. 

CHANGING OR CANCELLING ORDERS

If you decide to change or cancel your order, please email us immediately at orders@goatmilknyc.com . If your order has already been shipped, simply return the shipment and we will refund the purchase price of the item. Unfortunately, the return shipping costs and the original shipping fees are not refundable.

WHY ORGANIC COTTON

It protects our health. Babies and children are the most vulnerable to the health risks related to pesticides. Choosing Organic Cotton clothing reduces their exposure to toxic and persistent pesticides on their skin, in soil and water, air and food. For adults with sensitive skin, Organic Cotton enables you to avoid allergens contained in chemically grown and synthetic products. Also, supporting organic agriculture is essential to creating improved working conditions for farm workers.

PRIVACY POLICY

We do not sell or share any customer information with third parties. Our online security provides ordering with maximum security and privacy.

What personal information is gathered from your visitors?

The following information is gathered from our website visitors:

IP address

How is the personal information used?

We do not sell or rent our customers email addresses.

Who has access to the personal information?

Your personal information is accessible by the owners, only.

What security measures do you have in place to safeguard the personal information?

To safeguard your personal information, we have documented procedures in place that are audited by recognized data privacy experts.

Use of cookies

Our website makes use of cookies which are small digital files that are stored in your web browser that enable us to track your return visits to our website.

Your browser settings may allow you to block these cookies, but we recommend you have them enabled to help us personalise your experience of our website.

Additionally, 3rd party advertisers on our site may use cookies for tracking purposes.

Google, as a third party vendor, uses cookies to serve ads.

Google's use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet.

Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.