We accept Visa, Amex, MasterCard, Apple Pay, and PayPal. You will receive an order confirmation via e-mail after you place your order and another one when your items ship.
Since we are closing the brand - when the online closing sale begins, all purchases are non-refundable and non-exchangeable. However, if we sent you something in error, please email us at email@example.com and we will go ahead and correct it. There will be no refunds for the difference in price if you purchased earlier.
GOAT-MILK merchandise is fitted and true to size. Feel free to email us with any additional size questions you may have.
Please bare with us since we have a large volume of orders to fulfill during the closing sale. Our goal is to ship your packages within 36 - 48 hours of receiving the order. We are not responsible for any lost packages or delays in shipping including local delivery errors or international customs issues. Please do not contact us to track your order if you have a tracking number. We have the same information you do when dealing with USPS, UPS, and FedEx.
We charge the following flat fees based on weight and location:
CA, OR, WA
Up to 1lbs. - $7.50
1.1lbs. - 2lbs. - $9.00
3.1lbs. - 5lbs. - $14.00
5.1lbs. - 9lbs. - $18.00
9.1lbs. - up. - $24.00
REST OF THE USA
Up to 1lbs. - $7.00
1.1lbs. - 2lbs. - $8.50
3.1lbs. - 5lbs. - $9.50
5.1lbs. - 9lbs. - $12.50
9.1lbs. - up. - $19.00
If you prefer other shipping methods or need something expedited, there is a place at checkout where you can choose an overnight delivery option for an additional charge.
International shipping is based on order weight and "ship to" country which is calculated at checkout. We use the United States Postal Service (USPS), UPS, and DHL. Delivery times vary per location. The receiver is responsible for duties and taxes. GOAT-MILK is not responsible for shipments that are lost or damaged.
Sales tax is not charged on packages delivered outside of New York State.
We do not sell or share any customer information with third parties. Our online security provides ordering with maximum security and privacy.
What personal information is gathered from your visitors?
The following information is gathered from our website visitors:
How is the personal information used?
We do not sell or rent our customers email addresses.
Who has access to the personal information?
Your personal information is accessible by the owners, only.
What security measures do you have in place to safeguard the personal information?
To safeguard your personal information, we have documented procedures in place that are audited by recognized data privacy experts.
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